Warranty

Effective July 1, 2024

Thank you for choosing Indipro Tools! We stand behind the quality of our products and offer warranties to ensure your satisfaction. Please review the following warranty information for our products:

Warranty Periods
Indipro Tools Li-Ion Batteries: 24 Month Warranty
Indipro Tools On-Camera Battery Chargers: 18 Month Warranty
All other Indipro Tools Products: 12 Month Warranty
The warranty period begins from the date of purchase. For more details about specific products and their warranty periods, please contact us.

Warranty Coverage
If a product covered by our warranty fails during the warranty period, Indipro Tools will either repair or, at our discretion, replace the product with a new unit.

Warranty Exclusions
The warranty does not apply if:

·Evidence of misuse, neglect, water damage, or drop damage is found at the time of inspection.
·Damage is caused by abuse, dismantling, or changes to the product not made by the company.
·Damage is caused by natural disasters, abnormal voltage, environmental factors, etc.
·The product was purchased from an unauthorized dealer.

Warranty Return Process
If a product needs repair or replacement under warranty, please follow these steps:
Ship the product, along with your full contact details, to:

Indipro Tools Corp.
Attn: Service
159 New Hyde Park Rd.
Franklin Square, NY 11010

The shipping charges back to our location are the responsibility of the customer unless otherwise directed. Please ensure that the item is properly packaged to prevent further damage during transit. Indipro Tools will not accept liability for packages damaged in transit to us.

Once we receive the product, our engineer will test and identify the reported fault. If no fault is found, we will return the product back to you. If the product is found to be faulty and covered under warranty, we will repair or replace it.

Indipro Tools will be responsible for shipping the repaired or replacement product back to the customer.

Out-of-Warranty Repairs
If the warranty period has expired for a product and you would still like to have it repaired, please note that a maintenance service fee and the cost of replacement components will be charged to the customer.

International Returns
For returns from international addresses, any taxes, duties, custom fees, brokerage fees, or charges incurred from the shipment will be the responsibility of the customer.

If you have any questions or need further assistance regarding our warranty policies, please feel free to contact us at:
Phone: 516-206-0171
We appreciate your cooperation and look forward to providing you with excellent service and support.

Thank you for choosing Indipro Tools!